Dealing with an upset customer? Colleague? Family member? Mark learned the magic words for ensuring an upset person feels heard while you take your next steps.
... And have you met our friend SARA?
Resource mentioned: Herb Mast's "Intentionality for Leaders: Why and How Some People, Teams and Leaders Achieve More and How You Can Too"
Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark.
Every time Mike violates his own rule it bites him in the butt.
An early adopter’s experiences with multiple electric vehicles
Dude Perfect: Mark attends the Panda-monium Tour
A marriage counselor’s secret for conflict at work (or home), part2
A marriage counselor’s secret for conflict at work (or home), part 1
Tim Jackson: Automotive influencer searching for his flying car
Our three picks on our third anniversary
Why all the fireworks?
Workplace lessons from a social media hit (Karen Cass!)
Size matters: Debunking the conventional wisdom of team size with David Adamec
AI rewrites a memo: From foul-mouthed to corporate vanilla--is this a good thing?
Questions: Not just for coaching (Or: You got to stop saying ”You got to ...”)
Retail’s new approach: CX, Capital One and ”Banking Reimagined”
We can tell at a glance how well you are doing as a leader
Four keys to succeed in your first job
The coach’s forbidden word?
AI: The Triumphs and Tragedies of Machine Learning
Wonder if your employees have ADHD? We have answers.
Team accountability: three outcomes to prepare for
Building a high-performing office team: a 4DX case study
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