Does corporate culture matter? Does it really? In today's interview, Ben talks with Collette Williamson of Southwest Airlines about the company's approach to culture, hiring, and training. It's quickly apparent that culture is about more than just a fluffy set of core values on the wall at corporate headquarters--it's about a way of life that makes the company fundamentally different than the competition.
In the interview you'll hear from Collette how the company takes that 2% of applicants that make it through the hiring process and helps to mold them into the people that serve and love their customers in an almost fanatical way. The stories will make you laugh (and may just make you cry), so we hope you enjoy the show as much as we did recording it.
To learn more feel free to reach out to Collette on LinkedIn or, as you might have guessed, check out the Southwest blog site to learn more about the company.
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We're Only Human 51: IBM #Think2019 with Special Guest Madeline Laurano
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We're Only Human 49: New Research On Diversity and Inclusion Technology
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We're Only Human 47: Using Mission-Focused Learning to Improve Learner Engagement
We're Only Human 46: New Methods for Educating the Future Leaders of HR
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We're Only Human 44: 3 Ways to Incorporate Agility into Talent Management
We're Only Human 43: IBM Leaders Share How Algorithms and Bias Affect Us
We're Only Human 42: How to Prioritize Learning in the Business
We're Only Human 41: HR Leaders, Stop Treating the Symptom
We're Only Human 39: Ohio Living Serves 70,000 Clients Annually with Core Values
We're Only Human 38: How to Take Advantage of the Human Qualities of Work
We're Only Human 37: Taking a Different Approach to Safety Training
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35: Can Storytelling Improve Your Credibility and Influence?
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