Episode 100 - Ridiculously Awesome Customer Service
Businesses, especially small businesses, need to provide outstanding customer service to their customers and clients if they expect to succeed.
That’s almost always the case, of course, but that’s truer than ever during this pandemic when people are purchasing considerably less than usual.
How do brands and businesses, especially brick-and-mortar stores, survive these unprecedented times? How do they overcome a seemingly endless succession of obstacles and hurdles?
A good customer experience can make a difference between success and failure in these tough times.
Be responsive and available virtually 24/7.
Listen to your audience and meet, if not exceed, their expectations.
Make it easy for them to find you online, especially on social media.
Reinvent what you have to offer to align with the new normal.
Go above and beyond on behalf of everybody who reaches out to you, realizing how much they will appreciate you for the effort and reward you with their loyalty.
Be like Daniel Kenn, owner of Sudbury Coffee Works in Sudbury, who provided me with ridiculously awesome customer service recently.
The Social in Social Media
Involve Your Audience as a Marketer
The Emotional Connection You Make with Your Audience
Purpose-Driven Branding with Katie Burkhart
What's What in Social Media with Angela Pitter
Talking with Helen Pinchanski about Marketing and Social Media During the Pandemic and Beyond
Nobody Trusts Anybody Anymore
Being Incessant on Social Media
Put on a Show
Talking Marketing, Advertising, TikTok and DEI with Karen McFarlane
Being Inspired and Impressed by Debbie Bean
The Secret of Success in Marketing and Elsewhere
A Few Words about Marketing with Chris Russo
A Few Words about Marketing with Amanda Baier
A Few Words with Robert Lee and Matt Haas
Activate Your Audience
A Few Words with Caroline Cooke
Try a Limited-Time Collab
A Few Words with Jessie Coan
The Domino's Homemade Film Festival
Join Podbean Ads Marketplace and connect with engaged listeners.
Advertise Today
Create your
podcast in
minutes
It is Free
The emPOWERed Half Hour
Right About Now with Ryan Alford
The Marketing Secrets Show
The Agile Brand™ with Greg Kihlström
B2B Agility™ with Greg Kihlström
The Goal Digger Podcast