In the latest installment of "Customer Experience University," Dr. Joseph Michelli navigates the intricate landscape of customer service strategy. He presents a narrative underscored by his professional experiences, stressing the importance of businesses recognizing and staying true to their core strengths.
By examining cases from renowned companies such as Apple and Disney, the episode underscores how a disciplined commitment to specific competencies can significantly enhance customer relationships. It provides actionable insights for listeners on streamlining and authenticating their service offerings. This episode arms leaders and teams with the know-how to craft a customer experience that not only meets but surpasses expectations, ensuring customer retention and satisfaction.
Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting guidance on leading customer loyalty can reach out to him directly.
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Stronger Through Adversity | Follow the Terrain
Stronger Through Adversity | Put Your Mask On First
Stronger Through Adversity | Born from Conversation
Make it Technology-Aided and Human-Powered: Deliver a Flourish of Humanity
Make it Technology-Aided and Human-Powered: Map the Hybrid Journey
Make it Technology-Aided and Human-Powered: Compassion in Action
Make it Technology-Aided and Human-Powered: Be Compassionate
Better Than Normal - The Entrepreneurial New Days
Better Than Normal | The Listening New Days
Better Than Normal | The Empathic New Days
Better Than Normal - The Vulnerable New Days
Better Than Normal | The Purposeful New Days
Better Than Normal – The Good New Days
It’s Emotional – Finding Comfort in Uncertainty
It’s Emotional – Now is the Time to Design
It’s Emotional – Flip the Feeling
It’s Emotional – Listen to the Feelings Behind the Words
It’s Emotional – Honor the Fear
It’s Emotional – Focus on the Hole
Break the Glass – The ABCs of Customer Experience During COVID-19
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