"Thanks for your purchase! Can we get your feedback!?"
We are asked for our feedback left and right. We're also giving it unknowingly more often than we think.
When it comes to receiving it, why can it sometimes be so difficult? Of course, we all WANT feedback to do better, grow, and be the best humans we can be... but at the same time, wouldn't it be nice if someone could just pat us on the back and tell us, "All good!"?
Maybe if they just delivered it the bad news to us sandwiched between all the positive stuff (the Oreo cookie technique)?
Today's guest, Sheila Heen will share the unique difficulty around receiving feedback; why this conversation can be so difficult whether you're a giver of it or a receiver.
We dive into:
Links Mentioned:
Sheila's Book: Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It’s Off-Base, Unfair, Poorly Delivered, and Frankly, You’re Not in the Mood) (with Douglas Stone, Viking/Penguin 2014)
Sheila's Website
She Built This Website
About Sheila
Sheila is a Founder of Triad Consulting, a Professor of Practice at Harvard Law School, and serves as a Deputy Director of the Harvard Negotiation Project, where she has been developing negotiation theory and practice since 1995.
Sheila’s corporate clients have included Pixar, Hugo Boss, the NBA, the Federal Reserve Bank, Ford, Novartis, Converse, American Express, and numerous family businesses. She often works with executive teams, helping them to work through conflict, repair working relationships and make sound decisions together. In the public sector she has also provided training for the New England Organ Bank, the Singapore Supreme Court, the Obama and Biden White Houses and theologians struggling with disagreement over the nature of truth and God.
Sheila specializes in particularly difficult negotiations – where emotions run high and relationships are strained. She is also a co-author of two New York Times bestsellers: Difficult Conversations: How to Discuss What Matters Most (with Douglas Stone and Bruce Patton, 2nd ed Penguin 2010) and Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It’s Off-Base, Unfair, Poorly Delivered, and Frankly, You’re Not in the Mood) (with Douglas Stone, Viking/Penguin 2014). She has written for the Harvard Business Review and for the New York Times as a guest expert and as a Modern Love columnist.
Sheila and her co-authors are working on a 3rd edition of Difficult Conversations with updates and revisions, which will be released in 2022.
Sheila is a frequent media guest and has appeared on shows as diverse as Oprah, NPR, Fox News, and CNBC’s Power Lunch. She can be heard on podcast episodes of Shane Parrish’s Knowledge Project, Adam Grant’s WorkLife, Hidden Brain, and The Tim Ferriss Show. She has spoken at the Global Leadership Summit, the Nordic Business Forum, at The Smithsonian, Apple, Google, Microsoft and at the U.S. Air Force Academy. She got to fly along on a training mission in an F-16 while working with the Air Force to improve feedback to pilots in training.
Sheila is a graduate of Occidental College and Harvard Law School. She is schooled in negotiation daily by her three children.
Fried and Burned Out: The Burnout Conversation that Won’t BUM You Out, with Cait Donovan
Practical Mindfulness: How to Find More Calm and Joy in Your Every Day with Terri Hamilton
The Keys to Clarity and Confidence with Andreea Sandu
Intropreneur: Strategies to Build Your Business as an Introverted Entrepreneur with Jen Jones
How to Be a Better Person with Kate Hanley
Minimalism in Business with Kristin Hardwick
From Content to Cash: Elevating Your SEO to Attract Customers While You Sleep with Danielle Gagnon
Be the Sparkle in Your Brand: A Conversation with Megan Gersch
Three Things to Consider Cleaning Up (and three to keep!)
Sprucing Up Your Social Strategy with Shannon Giordano
4 Ideas to Create Content that Connects During Heavy Times
Clean Up, Aisle 5! Level Up Your LinkedIn with Marietta Gentles Crawford
Money Stories: Caught or Taught? A Conversation with Ed Coambs, Author of The Healthy Love & Money Way
The Go-Giver Marriage: Practical Secrets for Long-Lasting Relationships with Ana Gabriel Mann and John David Man
Leading with Your Strengths: A Conversation with Kolbe™ Certified Business Consultant, Eryn Morgan
Project Relationship: Practical Steps to Find Passion, Peace, and Purpose in Your Relationship with Dr. Joli Hamilton
Are Comfort Zones Really So Bad? A Conversation with Terri Trespicio
How to Bring Life to Your Copy: A Conversation with Laura Belgray
Networking the Way to Your Dreams with Julie Brown of the This Works Podcast
Becoming Visible: How to Enjoy the Spotlight
Create your
podcast in
minutes
It is Free
The emPOWERed Half Hour
Organic Marketing Simplified: Master podcast marketing, fuel podcast growth, and make money podcasting!
THE GO BIZ GUY
The Sigma Femme Podcast
The Prof G Pod with Scott Galloway
The Tim Ferriss Show