The Impact Room from Douglas Jackson
Business:Careers
Michelle Ansell at Douglas Jackson welcomes Karen Hogg to The Impact Room.
Karen is a business coach and mentor. Karen has experience working at a C-suite executive level with brands such as Axa, Sainsburys Bank and more latterly Atlanta Group as COO, Chief Operating Officer, before taking on the role of a Chief Customer Officer, CCO.
Hear from Karen, on how she believes the business landscape has changed for financial service and insurance companies, and what are the key ingredients for business and individuals to thrive would you say?
Her role, a Chief Customer Officer role, we know this position is in its early formation for many businesses and individuals, what have you learnt that you might be able to share about this role and how it can best serve a business
The ABI have recently set out an ambitious blueprint to help drive change and boost the attractiveness of the insurance industry to people from all backgrounds, what are your thoughts on what can be done to help change the narrative?
How the last few years have affected women in the workplace, how the challenges and demands placed upon them have changed?
When you have a passion for both your people and customers, why do you think so many businesses lose their way in these areas?
What advice would you give someone who wanted to thrive at a strategic/Director level or, board appointment.
Hear all this and more from Karen in The Impact Room, where exceptional, diverse and impactful leadership and wisdom is shared.
If you would prefer to watch the full video you can do that here.
Episode 43 - Marco Carrubba, Global Customer Success Director, Ex Microsoft, Vodafone, VM Ware,
Episode 42 - Dr Steve Long, CEO of USA Many Pets the Double Unicorn Fintech
Episode 41 - Damian Moore, Director of Optiforce, Resource Planning and Workforce Optimisation
Episode 40 - Abdul Azeez - Customer Care Director, Barclays Bank
Episode 39 - Clare Muscutt, Founder and CEO of Women in CX
Episode 38 - Oke Eleazu, Ex UK CEO Many Pets, CEO and Founder of Elevate Colour
Episode 37 - Dr Elizabeth Blakelock, Speaker, Writer, a key figure in the UK Regulators Network
Episode 36- Jo Garland, Senior Director Customer Support and Customer Experience, Webhelp Concentrix, John Lewis and Asda
Episode 35 - Mandy Casken, Director of Resource Planning and Forecasting, Ex RAC, Capita, Barclays
Episode 34 - Chyrel Brown, Executive Leadership Consultant, Ex COO One Housing, NED
Episode 33 - Vinay Parmar, Chief Customer Officer - Founder Dhruva Star
Episode 32 - Damian Kirk, COO and Director of Residential Services E.ON
Episode 31 - Nikki Powell,Director of Customer and Patient Experience, Sciensus (now Operations Director Capita)
Episode 30 - Ashleigh Ainsley, Co-Founder colorintech - Forbes 30 under 30
Episode 29 - Andrei Nita, Director of Data and Analytics
Episode 28 - Nicola Freemantle-Phillips, Senior Consultant Baringa & Partners
Episode 27 - Bontle Senne, Founder and Managing Director Strong-ish
Episode 26 - Manoj Sangany, Scal-up Accelerator, Head of Customer Success and Men’s Mental Health Voice
Episode 25- Nicola Collister, CEO and Founder Custerian, Ex COO, CCO, Group CX Director
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