Adrianne Kelly, Change Management Manager at a major CPG company, has firsthand experience as a frontline worker having worked at a grocery store for over 7 years. While there, she would watch as new people were hired and she developed them to become district managers or be very successful at other companies. Adrianne joins host Justin Lake to share her insights about the biggest challenges facing those on the frontline, such as the amount of time it takes to adapt to new technology.
Takeaways
Quote of the show:
15:12 “In all honesty, my first few months or so I literally got trained by the people who worked for me. They showed me everything.
I was like, okay, you're going to have to take, if it's a half day, if it's 15 hours, if it's 20 minutes, just take me through every app that a frontline leader uses and how they use it in the field. Take me out to the field. Let's look at product lines. Let's look at sales, let's look at everything that we need to look at.
And that's how I got acclimated to it. It was truly like what we were talking about earlier. It was truly like I had to get my hands on it. I had to kind of bypass my own fears and say the only way that I'm going to be able to teach this is to learn it. So I need to go learn it.”
Links
Ways to Tune In:
The Importance of Being Agile - Frontline Innovators - Episode # 043
Optimizing for the Future - Frontline Innovators - Episode # 042
The Science of the Employee Experience - Frontline Innovators - Episode # 041
Being A True Leader - Frontline Innovators - Episode # 040
Laying the Tracks for Change - Frontline Innovators - Episode # 039
The Lighthouse of Change - Frontline Innovators - Episode # 038
The Readiness of Change - Frontline Innovators - Episode #037
The Bell Curve of Change - Frontline Innovators - Episode # 036
Different Frontline Personas - Frontline Innovators - Episode # 035
The Shepherd of Change - Frontline Innovators - Episode #034
Utilizing Change - Frontline Innovators - Episode # 033
Changes for the Mobile Workforce - Frontline Innovators - Episode #032
The Puzzle of Change - Frontline Innovators - Episode # 031
The Communication Gap - Frontline Innovators - Episode #029
The Right Elements in Place - Frontline Innovators - Episode # 028
Conceptualizing the Changes - Frontline Innovators - Episode #027
The Leadership Behind Change - Frontline Innovators - Episode # 026
Drip Feed Learning - Frontline Innovators - Episode # 025
Keying In on Successful Change - Frontline Innovators - Episode # 024
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