Adrianne Kelly, Change Management Manager at a major CPG company, has firsthand experience as a frontline worker having worked at a grocery store for over 7 years. While there, she would watch as new people were hired and she developed them to become district managers or be very successful at other companies. Adrianne joins host Justin Lake to share her insights about the biggest challenges facing those on the frontline, such as the amount of time it takes to adapt to new technology.
Takeaways
Quote of the show:
15:12 “In all honesty, my first few months or so I literally got trained by the people who worked for me. They showed me everything.
I was like, okay, you're going to have to take, if it's a half day, if it's 15 hours, if it's 20 minutes, just take me through every app that a frontline leader uses and how they use it in the field. Take me out to the field. Let's look at product lines. Let's look at sales, let's look at everything that we need to look at.
And that's how I got acclimated to it. It was truly like what we were talking about earlier. It was truly like I had to get my hands on it. I had to kind of bypass my own fears and say the only way that I'm going to be able to teach this is to learn it. So I need to go learn it.”
Links
Ways to Tune In:
Building a Roadmap - Frontline Innovators - Episode # 063
Preparing for Change - Frontline Innovators - Episode # 062
Strategic Planning - Frontline Innovators - Episode # 061
Partners in Digital Change - Frontline Innovators - Episode # 060
Leading the Effort - Frontline Innovators - Episode # 059
Resilient Data - Frontline Innovators - Episode # 058
Willingness to Change - Frontline Innovators - Episode #057
Rising to the Challenge - Frontline Innovators - Episode # 056
Part of the Puzzle - Frontline Innovators - Episode # 055
Connecting Through Change - Frontline Innovators - Episode # 054
Measuring Success - Frontline Innovators - Episode # 053
The Most Important Link - Frontline Innovators - Episode # 052
Reflecting on the Frontline - Frontline Innovators - Episode # 051
Change Champions - Frontline Innovators - Episode # 050
Change Curve Management - Frontline Innovators - Episode # 049
Vibration Analytics - Frontline Innovators - Episode # 048
Collecting Data - Frontline Innovators - Episode # 047
Part of the Process - Frontline Innovators - Episode # 046
Embracing Change - Frontline Innovators - Episode # 045
Sending the Right Message - Frontline Innovators - Episode # 044
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