In this episode, Dr. Joseph Michelli draws inspiration from the book "Unplug the Christmas Machine." He reflects on the transformation of his perspective over the years, focusing on the essence of creating genuine human connections during the holiday season.
Joseph discusses the importance of prioritizing meaningful gift-giving, engaging in activities that align with personal values, and being a peacemaker among friends and family. He emphasizes the power of small gestures like a sincere smile and recognizing the unique humanity in every customer interaction, advocating for creating joyous experiences for team members, customers, family, and friends.
As Dr. Michelli shares these insights, he urges listeners to savor the present moment and cherish the holiday season with loved ones, marking the episode as a reflective pause and a warm conclusion to the year.
Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting guidance on personally engaging everyone they serve can contact him directly.
If you find value in this podcast, please like, rate, comment, share, or subscribe to it!
The 2024 Customer Experience Thrill Ride: Trends, Projections & Tips
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Integrating AI & Human Service Across the Customer Journey - How to Win Repeat Business
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Unlocking the Power of Customer Shadowing: A Must-Have Tool for Business Leaders
Porter’s Five Forces and the Power of Customer Loyalty
How to Wow - Simple Acts That Make A Difference
Emotional Economics: Crafting Deeper Connections with Those You Serve
A Guide to Memorable Customer Experiences: Forget Heroism - Focus on Thoughtful Collaboration
When It Comes To Customers, No Bad News Can Be Terrible News
Your Customer Is Satisfied - Are They a Coupon Away from Leaving?
Emotional & Cultural Value: Lessons from Inca Cola & Starbucks
Keeping Brand Promises - Delivering Experiences that Drive Referrals
The Art of ”Otherness”: How Authentic Leadership Wins the Customer & Employee Vote
Excellence in Operations: The Not-So-Secret Recipe for Repeat Business & Referrals
Unleashing the Power of Customer-Centric Innovation
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