Business owners and franchisees often struggle to manage hourly workers effectively. Hourly workers often have different motivations, commitments, and perspectives compared to salaried employees. Hourly positions, especially in industries like retail and hospitality, typically experience high turnover rates. Managing schedules for hourly workers can be complex due to fluctuating business needs, part-time hours, and employees balancing multiple jobs.
🛎  In this episode, Leadership Coach, Scott Greenberg, addresses the critical challenge faced by many business operators and franchisees: effectively managing hourly workers.
About ScottScott Greenberg is the go-to expert for organizations aiming to elevate their business and the people behind them. With a unique blend of strategic business acumen and human-focused leadership, Scott is the catalyst for holistic business transformation. Scott dives deep into the human elements that directly impact business performance. He equips leaders with a peak performance mindset, empowering them to lead more effectively and cultivate high-performing teams. His innovative management tool, 30-Second Leadership™, has revolutionized the way businesses enhance employee mindset, skillset, and overall performance.
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A well-known international speaker, Scott has given presentations in all 50 U.S. states and throughout the world with clients including McDonald’s, the U.S. Air Force, TEDx, Allstate, Great Clips, Wyndham Hotel Group, RE/MAX, Salesforce, Cargill, Columbia Sportswear, Amgen Pharmaceuticals, Nike, Young Presidents Organization, and countless others.Â
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For ten years, Scott was a multi-unit franchisee with Edible Arrangements. In addition to building a top-ranked flagship store in Los Angeles, Scott acquired a second struggling location and made it profitable within a year. His operation won the Edible Arrangements “Best Customer Service” and “Manager of the Year” awards out of more than 1000 locations worldwide.
Scott serves as a contributing writer for Entrepreneur.com, Global Franchise Magazine, and Nation’s Restaurant News, and is the author of the The Wealthy Franchisee: Game-Changing Steps to Becoming a Thriving Franchise Superstar as well as his newest title, Stop the Shift Show: Turn Your Struggling Hourly Workers Into a Top-Performing Team [Entrepreneur Books, February 13, 2024].Â
Connect with Scott https://scottgreenberg.com/Â
https://www.linkedin.com/in/scott-greenberg-1b17539/Â
https://www.facebook.com/MotivationalSpeakerScottGreenbergÂ
https://twitter.com/@GreenbergScottÂ
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About Your Host, Marc HaineNeed to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc+1 (780) 729-4932Â
🗓️  https://meetwith.marchaine.com
Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.
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Beware of Service Fatigue Before You Actually Cripple Your Team with Laurie Guest
How to Take Advantage of Customer Programs and Make them Work for You with Dana Alvarenga
Using Customer Service to Beat Out the Great Resignation with Marc Haine
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Unlock the 8 Key Strategies to Significantly Impact Revenues and Profits with River Corbett
Uncovering Delegation Best Practices that Make You a More Effective Leader with Bill Ringle
Creating a Productive Remote-Working Culture with Liam Martin
Uncovering The Difference Between Customer Service and Customer Experience with Marc Haine
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How to Take the Plunge, Transitioning From Employee to Entrepreneurship with Christine Campbell Rapin
How To Discipline Staff with Kindness and Empathy with Marc Haine
Becoming a People-Centric Leader with Kristen Harcourt
The Post_Covid Customer with Marc Gordon
How to Market Your Business: The Problem with Prospects with Marc Haine
Guiding Your Teams to Promote Your Business with Andrea T. Edwards
How to Use a Growth Mindset to Lead Your People with Rick Denley
Using the 8 Magical Steps to Uncover and Strategically Respond to Problems with Marc Haine
Elevate Your Business and Personal Brand Presence with Suzanne Tulien
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