Ben Segal, Senior Director of CX at Pair Eyewear, shares the CX story of Freshly, a NY-based meal delivery company. Building a CX program from zero in a hyper-growth company is a tough challenge. Ben describes what he did to achieve a successful outcome and what he is doing differently at Pair Eyewear.
Connect with Ben on LinkedIn - https://www.linkedin.com/in/benjaminwsegal777/
Has Customer Obsession Gone Too Far? With Steve Anderson
50th Episode Special
How Video Consultations Enhance Customer Experience, With Stuart Fearn
You Can't Make This Sh*p Up, With Paul Rutter
Who Comes First, the Employee or the Customer? With Salman Sharif
Stop Asking Your Customers to Call You, With Brian Kale
Evaluating CX: Mystery Shopping or Crowdsourcing? With Antonio Maiorano
Customer-Centricity in the Property Sector, With John King
Why Planning to Fail Really Means Planning to Win, With Katie Stabler
The 3 Pillars of Effective Customer Experience, With Ján Uriga
Breaking Down Misconceptions About Customer Experience With Gustavo Imhof
The Vaccine Passport Dilemma
An Introduction to AI in Customer Feedback (Part 2)
An Introduction to AI in Customer Feedback (Part 1)
How to Personalise the In-Store Experience, with Richard Kelly
Applying behavioural science to understand shopper habits, with Iona Carter
ACF Exclusive: Delivery of UK's COVID-19 Booking System
Neuromarketing: the new way to enhance customer experience, with Terry Wu
Using retail events to save the high street, with Jason Sit
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