WIHI - A Podcast from the Institute for Healthcare Improvement
Health & Fitness:Medicine
Date: September 26, 2013
Featuring:
We have the Picker Institute to thank for some of our earliest understandings of patient-centered care. Besides coining the phrase itself, Picker was among the first to hold health care accountable for its actions according to principles such as listening to patients, respecting their knowledge and emotional needs, welcoming family and friends into the decision process, and more. To better learn what’s possible and measurable, in 2010 Picker developed Always Events — a set of reliable practices that should happen for all patients, all the time — and a recognition program to spotlight organizations committed to this level of transformation.
Picker handed over the reins of Always Events to IHI in January 2013, and now IHI is set to re-launch the program. You can get a first look at what’s in store on this WIHI. Martha Hayward and Barbara Balik have been hard at work developing guidelines that pick up where Picker’s efforts left off, in hopes of jumpstarting many more innovative approaches to patient engagement worthy of recognition. The SMART Discharge Protocol at Anne Arundel Medical Center in Annapolis, Maryland, is a strong example of the type of stand-out work IHI will be looking for. Kristina Andersen, the project’s lead, will be on hand to explain its components and the impact a better discharge process is having on emergency department use and readmissions.
What’s now thought of as patient- and family-centered care, or person- and family-centered care, continues to be a work in progress, as does better understanding of the impact patient engagement has on outcomes, safety, reducing waste, and overall quality across the continuum of care. The only way to pinpoint what’s most effective is to get involved in the work itself. That’s the spirit behind the re-launch of Always Events at IHI, and we hope you’ll listen to this WIHI and take part in the initiative.
WIHI: Harnessing Improvement to Reduce Diagnostic Errors and Delays
WIHI: Medicare Reimbursement and Meaningful Conversations about End-of-Life Care
WIHI: Accelerating Improvement: The Enduring Value of Collaboratives
WIHI: How Health Care Organizations Can Create Equity in the Community
WIHI: Relationships Count: Community Health Workers and Team-Based Care
WIHI: Getting Right Care, Right!
WIHI: What Students in the Health Professions Can Do for You... and Improvement
WIHI: Saving Lives by Design: Lessons for All from Ghana's Project Fives Alive!
WIHI: The Echo Effect of Project ECHO's Access to Specialty Care
WIHI: The IHI Triple Aim: Lessons from the First Seven Years
WIHI: Disability Competent Care
WIHI: Now What? Best Practices for Newly Diagnosed Cancer Patients
WIHI: Leaning In: Oregon's Coordinated Care Organizations
WIHI: Reducing Risks and Defects with Help from the Front Lines
WIHI: All Hands on Deck to Reduce C. Difficile
WIHI: The Managers and Management We Need to Improve Care
WIHI: Bundles and Buy-In for Value-Based Care
WIHI: Topping the Charts in Pediatrics and Adverse Events Reporting
WIHI: The Ups and Downs of Health Care Costs and Reform
WIHI: When Everyone Knows Your Name: Identifying Patients with Complex Needs
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