51 | PR28 - The Role of The Service Owner 2012-07-06 |
Play |
52 | PR27 - Dealing with Rogue Support Agents 2012-06-18 |
Play |
53 | PR27 - Dealing with Rogue Support Agents 2012-06-18 |
Play |
54 | PR26 - Distributed Service Desk Strategies 2012-05-21 |
Play |
55 | PR26 - Distributed Service Desk Strategies 2012-05-21 |
Play |
56 | PR25 - Communication and Education Planning 2012-04-30 |
Play |
57 | PR25 - Communication and Education Planning 2012-04-30 |
Play |
58 | PR24 - Problem and Availability Management The Conjoined Twins 2012-04-05 |
Play |
59 | PR24 - Problem and Availability Management The Conjoined Twins 2012-04-05 |
Play |
60 | PR23 - Demand Channels 2012-03-19 |
Play |