61 | PR23 - Demand Channels 2012-03-19 |
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62 | PR22 - The Service Management Office 2.0 (Live From Pink12) 2012-03-05 |
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63 | PR22 - The Service Management Office 2.0 (Live From Pink12) 2012-03-05 |
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64 | PR21 - Culture and ITSM Transformation Projects 2012-02-06 |
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65 | PR21 - Culture and ITSM Transformation Projects 2012-02-06 |
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66 | PR20 - Deploying vs Documenting Processes 2012-01-23 |
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67 | PR20 - Deploying vs Documenting Processes 2012-01-23 |
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68 | PR19 - The Strategic Role Of An IT Operating Model 2011-12-29 |
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69 | PR19 - The Strategic Role Of An IT Operating Model 2011-12-29 |
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70 | PR18 - TOC, LEAN and Six Sigma The Three CSI Sisters 2011-12-13 |
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