What does an Experience Ecosystem™ look like in action? What kind of framework do they require, and where in the process do organizations commonly trip up?
The experience ecosystem miniseries continues! In today’s episode, host Shawn Nason leads the conversation deeper into the more practical points of Experience Ecosystems.
We’ll explore how VOC (voice of customer) should shape your Experience Ecosystem, the frictions most companies encounter during implementation and why so many orgs are still only set up to manage experience, not build it as an ecosystem.
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