Building Sustainable Sales Success: Harnessing Emotional Intelligence with Kim Orlesky (Part 4)

In this episode of Peak Performance Selling Podcast, Jordan Benjamin and Kim Orlesky, Chief Executive Officer of KO Advantage Group and Board Member at Business Link AB. The conversation revolves around the power of emotional intelligence in sales, emphasizing the importance of understanding and effectively utilizing emotions in sales interactions.

Kim discusses the difference between asking "how are you doing" and "how are you feeling" in check-in meetings, pointing out that the latter leads to more meaningful and empathetic conversations. She emphasizes the need to use emotionally descriptive language to better connect with clients and build emotional intelligence.

The discussion delves into the value of open-ended questions in sales, as opposed to closed-ended questions that lead to binary responses. Kim underscores the role of emotional intelligence in asking higher-value questions and creating engaging conversations that resonate with clients.

The conversation also touches on the evolving landscape of sales, where AI and bots are playing a growing role. Kim encourages salespeople to embrace skills that technology cannot replicate, such as creative and critical thinking, as well as emotional intelligence.

Kim shares insights into effective leadership qualities, including trust, coaching, and respecting employees' well-being. She also highlights the significance of choosing to see work as a privilege and an opportunity for growth.

Throughout the episode, Kim emphasizes the importance of human connection and emotional intelligence in sales, and provides practical advice for salespeople and leaders to enhance their sales strategies and overall performance.

PEAK PERFORMANCE HIGHLIGHTS QUOTES

• "How are you feeling really starts to challenge people to give something that's emotionally descriptive and really start getting in touch with our emotions."
• "Sales have been around a long time. They're not going away, but they work best when they are a transfer of emotion and actual human connection and a dialogue."
• "If all you're going to do is read a script, best to put it on your website instead."
• "In order for us to ensure that we're always ahead... we need to embrace skills that they cannot do today, which is asking open-ended questions... that evoke feeling, identity, and being into the conversation."
• "Remembering to reframe that conversation... I choose to go to work. I am lucky to have a job."
• "If you really... find that having this job is more painful than having no job, then... do yourself and do your employer a favor and find something and leave on the high note, not on the low note."

You can connect with Kim Orlesky and her book through the links below:

LinkedIn: https://www.linkedin.com/in/kimorlesky/

Amazon: https://a.co/d/8K2n9Q1

 

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Jordan Benjamin: https://www.linkedin.com/in/jordanbenjamin/

MyCoreOs.com: http://mycoreos.com/

Podcast: https://www.mycoreos.com/podcast

Twitter: https://twitter.com/jbenj09

 

HOST: Jordan Benjamin
GUEST: Kim Orlesky
Peak Performance Selling Podcast