Right and Wrong Ways to Use AI in CX

Explore the horizon where artificial intelligence meets human touch in customer experiences with our host, Jeannie Walters. We're traversing the fine line between the innovative prowess of AI and the essential need for empathy in customer service. Get ready to unlock the secrets of AI that don't just streamline processes but fundamentally enhance the quality of customer interactions. From personalized service to predicting needs and the seamless operation of chatbots and virtual assistants, we're delving into how these tools should be aligned with your brand's heart and soul, all while safeguarding the sanctity of customer privacy.

Join us for a conversation that promises to empower your organization with AI while keeping the customer relationship at the core.

Resources Mentioned:
Experience Investigators Learning Center -- experienceinvestigators.com
Learn more about CXI Flight School™ -- cxiflightschool.com

Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)