Tough Conversations

As business owners tried to deal with a downturn in trade during lockdown, they were forced to have some difficult conversations with all their stakeholders, from suppliers and employees to customers new and old. In this episode, Steph McGovern talks to Sam Clark, co-founder and director of Experience Travel Group, and Hootan Ahmada, former plastic surgeon and football agent, who now runs an innovative footwear restoration company, Shoe Lab. Sam discusses the tough conversations with holidaymakers whose trips he had to postpone as travel restrictions came in, and how openness and frankness has ultimately worked for the firm, while Hootan describes having to furlough staff and come up with a recovery plan for a business that is now thriving as more people make do and mend.

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