Download - Episode 21 - How Design Thinking Puts the "Voice of the Customer" into Action | Podbean

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The Consultant Podcast from Genesys

Business

Episode 21 - How Design Thinking Puts the "Voice of the Customer" into Action

2021-06-22

In this podcast, Cameron Smith, VP of WEM Product Management at Genesys, takes listeners through the highly effective process of Design Thinking and shares insights into how it, when implemented properly, can transform and improve the day to day life of agents and other contact center supervisors and managers.

More Episodes

Episode 23 - How to Build Trust and Loyalty with Today's Disconnected Consumers

2021-07-27

Episode 22- How Predictive Routing Connects Customers to the Right Agent for the Best Possible Outcome

2021-07-07

Episode 20 - Shifting from Go-to-Market to Go-to-Customer - Genesys' new Ascend Partner Program

2021-06-08

Episode 19 - Reduce TCO by Integrating Accounts Receivable Management into your Contact Center

2021-05-20

Episode 18 - Bot Building Made Easy – Learn how Genesys Dialog Engine Bot Flows Simplifies the Process

2021-05-04

Episode 17 - Up to 200K Concurrent Calls, Scalable and Secure- Why Genesys Engage on Azure is a Big Deal

2021-04-21

Episode 16 - How Gamification is a game changer for agent performance and job satisfaction

2021-04-07

Episode 15 - Experience as a Service - What it is and why it matters to customers

2021-03-23

Episode 14 - The Gig Economy and the Changing Paradigm of WEM

2021-03-09

Episode 13 - Vonage APIs + Genesys Cloud = Extending SIP Coverage, Audio and AI Capabilities

2021-02-05

Episode 12 - How the Pandemic has Changed Contact Centers for Good

2020-12-17

Episode 11 - How to Reduce Customer Effort While Increasing Loyalty - an Interview with CX Index Founder David Heneghan

2020-10-27

Episode 10 - How WEM Unleashes the Benefits of Working from Home

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Episode 9 - How Multi-cloud Architecture Future Proofs Contact Centers

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Episode 8 - Predictive Engagement – Stop Missing Critical Customer Moments and Outcomes

2020-09-02

Episode 7 - Beyond the Bots Hype Cycle: How Service Automation and Bots Drive Real ROI

2020-08-12

Episode 6 - Three Reasons Contact Centers Belong in the Cloud

2020-08-04

Episode 5 - Why Your Contact Center Needs Voice Biometrics Today! A Conversation with Quinn Agen of Omillia

2020-07-06

Episode 4 - Why Genesys’ WEM is Making Headlines and Winning Awards

2020-06-04

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