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Customer Experience Insights

Customer Experience Insights

Business

Episode 27 - The Correlation Between Human Values and High-Performing Agents

Episode 27 - The Correlation Between Human Values and High-Performing Agents

2021-10-05
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In this episode, Claire Beatty and Ginger Conlon return to discuss their new and insightful Human Values Study on engaging high-performing contact center agents based on their top personal values.

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More Episodes

Episode 39 - The Path Towards Experience as a Service
2022-04-26
Episode 38 - Shifting from Business Centric to Customer and Employee Centric
2022-04-13
Episode 37 - Exploring the book Empathy in Action – Pt. 1
2022-03-29
Episode 36 - Leveraging AI to Build Customer Empathy
2022-03-15
Episode 35 - Genesys Cloud CX in 2022
2022-02-27
Episode 34 - GigCX is Future-proofing Customer Service
2022-01-18
Episode 33 - The State of Customer Experience and How It’s Shifted Since 2017
2022-01-04
Episode 32 - Is Your Contact Center Inclusive?
2021-12-14
Episode 31 - Why Pointillist Acquisition is a Game Changer
2021-12-03
Episode 30 - Retail CX: Transform Customer Calls through Visual Self-Service
2021-11-16
Episode 29 - Composable CX - Driving Sustainable Differentiation in the Enterprise
2021-11-02
Episode 28 - Rethinking WEM – It’s all about the Employee Experience
2021-10-19
Episode 26 - Journey Orchestration: The Challenges and Opportunities of Personalized Customer Engagement
2021-09-14
Episode 25 - How AI Powered Support Improves Customer Engagement and Agent Productivity
2021-08-31
Episode 24- Why Customers Demand Flexibility and Control in a Pricing Model
2021-08-11
Episode 23 - How to Build Trust and Loyalty with Today's Disconnected Consumers
2021-07-27
Episode 22- How Predictive Routing Connects Customers to the Right Agent for the Best Possible Outcome
2021-07-07
Episode 21 - How Design Thinking Puts the "Voice of the Customer" into Action
2021-06-22
Episode 20 - Shifting from Go-to-Market to Go-to-Customer - Genesys' new Ascend Partner Program
2021-06-08
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