Your 90-Day Customer Success Priorities w/ Sara Masson
Sara Masson, Director of CS at Loopio, jumps on the podcast to talk about what her team has accomplished over the past 90 days. And It Is quite a list!
In just three months, the team managed to:
-Build and launch a comprehensive, thoughtful, full lifecycle customer sentiment program
-Build the habit of proactive insights with annual calls to plan for the year ahead
-Define, document, and implement three unique customer teams
-Begin tracking customer journey elements clearly in Gainsight
-Build the habit of tracking key retention plays in Salesforce
-Adopt CPQ to streamline and scale our processes
-Find new thoughtful ways to partner with the Professional Services and Onboarding team to deliver huge impact value throughout the entire customer lifecycle
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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