Business
This week Jeff Kushmerek joins Jeff Breunsbach to talk about the difference between onboarding and implementation
Onboarding Implementation Ongoing
Finite Period
Measurement - Time to Value Measurement - Time to Launch No handoffs Multiple handoffs
Jeff K. shares his insights into how to handle the differing needs of Implementation in a way that supports the customer's goals, the metrics needed to be measured, and the outcomes that need to be defined.
--
Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.
More Episodes
2023-12-04
465
2023-11-27
807
2023-11-20
620
2023-11-06
764
2023-10-23
1.1k
2023-10-16
1.2k
2023-10-09
1.2k
2023-10-02
1.2k
2023-09-18
1.2k
2023-09-11
1.6k
2023-09-04
1.5k
2023-08-28
1.1k
2023-08-21
1.2k
2023-08-14
1.4k
2023-08-07
1.3k
2023-07-31
1.2k
2023-07-24
2.0k
Get this podcast on your
phone, FREE
