Mastercard and Acquirer Collaboration: Understanding Upcoming Changes to the Dispute Lifecycle (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911, Microsoft and Mastercard.

Can collaboration assist in driving down chargebacks? What role can acquirers play in expanding the chargeback lifecycle? What benefits can we expect by expanding the dispute collaboration model to include Acquirers? Hear from experts from Microsoft, Mastercard, and Cb911/Fi911 as they discuss Mastercard’s upcoming changes to their dispute lifecycle. We answer questions and concerns regarding regional trends, regulatory impacts, fraud metrics, chargeback and representment growth, resolution rates for early resolution, and more.

• Overview of the upcoming changes (effective July 2022)
• Scope of the initiative (Global vs. Regional)
• Trends from early implementation with existing solutions
• Adoption Rate and success factors of issuer & merchant collaboration
• Fraud vs. non-fraud, card-present vs. non-card-present
• Regional differences that may impact adoption rates

Webinar presentations by Monica Eaton-Cardone, Sondra Feinberg and Doug Whiteside