The care exchange from Skills for Care
Business:Management
Series 2 Episode 6: I’m a dictate obsessive
Ruth French the Operations Director for Stow Healthcare, an organisation that specialises in turning failed services around to become Outstanding talks about the importance of recognising that everyone is human and that we all make mistakes.
She shares her tips on colour-coded improvement plans, time-saving dictation, and golden gems. She also discusses why it’s so important to stand up and have your voice heard by telling your story and giving positive messages about social care in the media.
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