This year is my time to work through 'What I know for (almost) sure about quality and clinical governance, using my Ten characteristics of Effective Quality Systems' as a guide. in May we're up to 'An effective quality system 'Supports the People'. The first characteristic here is: 'Focuses the organisation on achieving high quality point of care and service interactions between consumers and staff as a strategic and operational priority.'
Does your quality meeting do this?
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