Is 'consumer-centred care' what consumers really need - or want? - Maree Cameron
Maree Cameron PSM received the Victorian Public Service Medal in 2017 for her significant contribution to improving residential aged care. (She and I discuss her thoughts on quality and safety in residential aged care in a separate interview.) Over a long career focused on improving quality of care and life for residents, she has amassed considerable knowledge about what this takes.
So does this knowledge help - or hinder - when you're the one receiving care? Maree has had multiple encounters with the acute care sector over the past few years as a patient, and kindly agreed to share her thoughts on being on the 'other side of the bed'. In this interview we discuss what patient-centred care means to an informed patient who knows what it 'should' be and how it is defined from the provider perspective; but is this really what patients need - or want?
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