S1. E2. Brave New World: Sports Betting in the Digital Age, location-based customer support & how to score an IRS agent with guest Josh Ives of FanDuel
On this episode, we interview Josh Ives, Senior VP of Customer Operations at FanDuel.
Tune in to hear about seamless location-based CX, the progression of AI bots, customer-centric advancements in the world of online sports betting, and all the ways to piss off the IRS!
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