Clare Muscutt talks with Natasha den Dekker about UX research & becoming the role model she never had

⚡ Season 6 is here ⚡

In episode #601 of the Inspiring Women in CX podcast, Clare Muscutt talks to Natasha den Dekker, the Lead User Researcher at Santander, about…

🆚 The similarities and differences between CX and UX and the intersections between them both

🪓 The various disciplines User Experience is split into and what those roles look like

🆘 How failure is one of life’s biggest lessons and is vital for our personal development

🗣️ The importance of being an assertive leader and using modal verbs to communicate more efficiently

🤝 Embracing and celebrating our diversity and the unique insight it brings to CX/UX

For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community/membership