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Inspiring Women In CX

Inspiring Women In CX

Business:Management

‘If empathy isn’t the answer, what is?’, with Andreena Leeanne

‘If empathy isn’t the answer, what is?’, with Andreena Leeanne

2024-01-16
Download

TW: Please note, this incredibly courageous episode contains discussions of abuse and childhood trauma, as such, listener discretion is advised.

If empathy isn’t the answer, what is? 🤔

Joined by Andreena Leeanne, a Lived Experience Speaker and the Author of the poetry book ‘Charred’, in episode #704, she and Clare explore the concept of intersectionality and its importance when creating spaces for others to show up as their full, authentic selves, discuss whether it’s truly possible to empathise with someone whose lived experience is different to that of our own and foreground why “not seeing” race, colour, and gender isn’t enough if we’re to create a kinder, more inclusive world for everyone. ❌

To join the world’s first online community for women in customer experience and technology, visit www.womenincx.community/membership and sign up today.

view more

More Episodes

‘Are you ready for the rise of the machine customers?’, with Sirte Pihlaja
2024-03-12 133
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‘Does the customer experience community really need Women in CX?’, with Ian Golding
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‘Why CX is failing and what we need to do about it’, with Diane Magers
2023-12-20 191
‘Does your CX/EX leave a bad taste in people’s mouths?’, with Sandra Thompson
2023-12-12 173
Clare Muscutt talks with Christine Hemphill about the benefits of inclusive research and design
2023-10-16 192
Clare Muscutt talks with Marina Bezuglova about the connection between well-being, CX, and EX
2023-08-29 202
Clare Muscutt talks with Sonia Etxebarria about the importance of understanding users in experience design
2023-08-29 155
Clare Muscutt talks with Susannah Simmons about removing barriers to adoption through user wellbeing
2023-08-15 171
Clare Muscutt talks with Lauretta Campestre about empowering agents through conversation analytics
2023-07-31 159
Clare talks with Ejieme Eromosele about perfectionism and leading with emotional intelligence
2023-07-18 152
Clare Muscutt talks with Samantha Conyers about how AI will impact customer experience management (CEM) practices
2023-07-06 196
Clare Muscutt talks with Charlotte Kennett about leveraging the alignment between Marketing & Customer Experience in B2B
2023-06-21 183
Clare Muscutt talks with Natasha den Dekker about UX research & becoming the role model she never had
2023-06-07 687
Clare Muscutt talks with DeAnna Avis about pivoting from CX to diversity and inclusion and the role that our personal stories play in driving our work
2023-05-17 213
Clare Muscutt talks with Fiona Blades about the holistic view of CX, brand and marketing metrics
2023-05-04 197
Clare Muscutt talks with Kristin Haynes about human capabilities & the future of employee experience
2023-04-18 285
Clare Muscutt talks with Lynn Hunsaker about ‘smoothing the silos’ and the path to influencing customer focus in your organisation
2023-04-06 290
Clare Muscutt talks with Crystal D’Cunha about employee experience design and being a mompreneur
2022-12-14 284
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