EP 75: Why Customer Experience is the Secret Weapon in Real Estate Investing

In this episode of Properties to Profits, I break down why customer experience is the real competitive edge in real estate investing. While many in the industry focus on technology or pivot to education, my team at Oasis Home Buyers has prioritized direct seller relationships—and the results speak for themselves.

 

I share how we’ve built a reputation that outperforms competitors who have been in the market twice as long, why our average assignment fees continue to rise, and how focusing on customer trust led to a $60,000 deal. I also read a powerful five-star review from a seller, demonstrating how personal attention and problem-solving can make all the difference. Whether you’re an investor, wholesaler, or just curious about scaling a real estate business, this episode is packed with insights on long-term success in the industry.

 

Episode Highlights:

[0:00] – Introduction

[1:03] – The two key strategies for winning in today’s market: technology vs. customer experience

[2:20] – How Oasis Home Buyers is outperforming competitors in reviews and profitability

[3:35] – Why many wholesalers shift to education and why I’m waiting until we hit $10M+

[4:55] – The role of branding: Why our YouTube presence helps us build trust with sellers

[6:40] – A five-star review that proves the impact of customer-first investing

[9:06] – The value of patience: How long-term follow-up led to a high-profit deal

[9:57] – The details behind a $60K wholesale deal and how we structured it

[11:33] – Why seller experience will be the key to scaling a billion-dollar real estate brand

[12:10] – We’re hiring: How you can join our growing team

[13:15] – The challenges sellers face when choosing between a realtor and an investor

 

Key Takeaways:

1. Customer Experience is the Best Competitive Advantage – In an industry where trust is everything, direct seller engagement and transparency can separate you from the competition.

2. Branding and Visibility Build Long-Term Success – Documenting real customer interactions and sharing them publicly strengthens your credibility and attracts more deals.

3. Patience Pays Off – Consistent follow-up and problem-solving, rather than rushing deals, can lead to higher margins and long-term relationships.

 

Links & Resources:

Connect with me on Instagram: @RealEstateMike02

 

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