How AI Might Reshape Alternative Dispute Resolution

Arbitrator and mediator Stacy Guillon, co-founder of Decisioncraft, discusses how AI is transforming alternative dispute resolution (ADR) through streamlining processes and enhancing efficiency, while emphasizing that human empathy and judgment remain essential in binding decision-making. She predicts the emergence of AI arbitrators in low-stakes cases, while maintaining that human arbitrators must evolve to demonstrate their unique value.

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