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AttractionPros Podcast

AttractionPros Podcast

Business:Management

AP Podcast - Episode 15: A conversation about guest service and employee training

AP Podcast - Episode 15: A conversation about guest service and employee training

2017-12-12
Download

In this episode, Matt poses a question to Josh about a recent customer service experience... and a very interesting conversation ensues. 

view more

More Episodes

Episode 320: Dave Carey and Kristen Seitz talk about tech that you forget, managing pain points, and entitlements vs. tickets
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Episode 319: Paul Ciesiun talks about solving the unsolvable, thinking like an inventor, and growing as a leader
2023-10-17 228
Episode 318: Adrea Gibbs talks about combining creative with operations, performing at work, and embracing diversity
2023-10-10 227
Episode 317: Brendan Walker talks about structuring and creating emotions, the formula for thrill, and failing positively
2023-10-03 199
Episode 316: Alessandro Zamperla talks about pure joy, embracing authenticity, and knowing where you’re from
2023-09-26 210
Episode 315: John O’Driscoll talks about growing the team, experiencing Irish history, and future-minded preservation
2023-09-19 198
Episode 314: Kevin McNulty talks about social media strategy, connecting with people vs. logos, and using social media to drive culture
2023-09-12 223
Episode 313: Jonathan Benjamin talks about immersive illusions, learning from employees, and adapting to multiple cultures
2023-09-05 222
Episode 312: Mandy Sijbrandij talks about running it like you own it, the observation wheel experience and managing grief
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Episode 311: Matt and Josh talk about what matters - Lessons from CNC23
2023-08-22 261
Episode 310 - Sascha Czibulka talks about persistence, starting with safety and creating extraordinary attractions
2023-08-15 373
Episode 309: Sondra Shannon talks about making heroes out of operators, guest-driven transactions, and building an inspirational culture
2023-08-08 251
Episode 308: Eric Bertch talks about building a city, creating new IP, and employees being part of the attraction
2023-08-01 288
Episode 307: Faith Mmbando talks about finding a niche, sustainable tourism and socioeconomic factors
2023-07-25 270
Episode 306: Dawn Foote talks about a rebel sense of creativity, stakeholder glue and creating emotions
2023-07-18 299
Episode 305: Massimiliano Freddi talks about resistance, being close to the product and the power of word of mouth
2023-07-11 298
Episode 304: Mpume Mabuza talks about music as an attraction, industry growth in Africa and barriers as opportunities
2023-07-04 214
Episode 303: Josh and Matt talk about cultivating experts, using your awareness of the guest and how to find answers
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Episode 302: Professional lessons from leisure travel
2023-06-20 256
Episode 301: Peter van der Schans talks about selling emotions, up and coming markets and supporting young professionals.
2023-06-13 356
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