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AttractionPros Podcast

AttractionPros Podcast

Business:Management

AP Podcast - Episode 15: A conversation about guest service and employee training

AP Podcast - Episode 15: A conversation about guest service and employee training

2017-12-12
Download

In this episode, Matt poses a question to Josh about a recent customer service experience... and a very interesting conversation ensues. 

view more

More Episodes

Episode 220: Martin Lewison talks about dynamic pricing, theme park history, and connecting the missing link
2021-11-23 396
Episode 219: Jake Kilcup talks about reprofiling coasters, leaning on the process, and designing for the demographic
2021-11-16 369
Episode 218: Doug Stagner talks about running a 67 year old startup, linking operations and marketing, and management by walking around
2021-11-09 346
Episode 217: Scott Rose talks about aligning marketing & operations, guest research, and communicating through COVID
2021-11-02 396
Episode 216 - Melissa Vogt talks about embracing all attractions, community involvement, and evolution of the dinner theater
2021-10-26 325
Episode 215 - Jared Reid talks about Florida Wildlife, listening to your guests, and 10Xing your attendance
2021-10-19 353
Episode 214 - Taylor Bybee talks about marketing to enthusiasts, documentary filmmaking, and engaging through YouTube
2021-10-12 449
Episode 213 - Kenny Funk talks about brand deposits, retail as gratuity, and one size fits one
2021-10-05 398
Episode 212 - Scott Drummond talks about building a playbook, employee empowerment, and protecting your employees
2021-09-28 391
Episode 211 - AttractionPros LIVE! at Florida Attractions Association
2021-09-21 373
Episode 210 - Tim Anderson talks about flea markets as an attraction, rides as an amenity, and knowing your demographic
2021-09-14 386
Episode 209 - Bridgette Bywater talks about shifting perspectives, leading as an introvert, and letting go of ego
2021-09-07 486
Episode 208 - John Wood talks about the evolution of dark rides, the best gags and surprises, creating memories and traditions
2021-08-31 439
Episode 207 - Paul Griffiths talks about follies, honoring heritage and cultural tourism
2021-08-24 368
Episode 206 - Josh & Matt talk about innovative new ways for guests to: wait in line, order food, and elevate the experience
2021-08-17 364
Episode 205 - Vince Kadlubek talks about crisis of imagination, giving agency to your guests, and adventuring into the unknown
2021-08-10 410
Episode 204 - Josh & Matt talk about the creative solutions to common issues, making efficiency visible and finding great guest service anywhere
2021-08-03 368
Episode 203 - Anna Danau talks about building confidence, acknowledging cultural norms, and training for new environments
2021-07-27 331
Episode 202 - Guy Nelson talks about creating iconic attractions, pre-pandemic pivots, and chasing blue oceans
2021-07-20 380
Episode 201 - Brian Yessian talks about telling stories through sound, how music impacts the experience, and minor details that mean a lot
2021-07-13 360
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