When it comes to scheduling your employees, do you reward people who are able to get higher units per transaction, who are able to sell more per hour? I hope so because if you're just putting whoever can fill the shift, the chances are you're putting somebody like a race horse in the middle of a pasture, right? If it's not that busy and you have a great salesperson, you're squandering that. Likewise, if you have someone who's untrained or really just a clerk and you've got them on at your highest traffic times, they're probably costing you money because they're not upselling. They're not cross selling, they're not selling from the top down. They're simply clerking whatever somebody asks for.
Today I want you to think about those who do what you want to do, who are selling the higher conversions, the higher dollars, they should get more hours, or if nothing else, they should get the most traffic times to be able to build your sales the best.
If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to bob@retaildoc.com. Thanks for listening!
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