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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Business

VUCA, Coronavirus, and Tools for Human Experience Leadership

VUCA, Coronavirus, and Tools for Human Experience Leadership

2020-03-12
Download

For years now, I have been equating leadership with managing in a VUCA world.

While the acronym VUCA has origins in Warren Bennis and Burt Nanus’ 1985 book titled Leaders – The Strategies for Taking Charge, the first use of the acronym occurred a couple of years later in Army War College documents. As you likely know, VUCA refers to navigating a world replete with:

Volatility

Uncertainty

Complexity, and

Ambiguity

In continuation of my series on leading transformational human experiences in uncertain times, I’ve been struck by how well VUCA describes the challenges that leaders face in the context of the coronavirus.

view more

More Episodes

Rolling through the Highs and Lows | Where will your Customers Land?
2019-04-25 251
5 Things Not To Do in Your Journey to Customer Experience Excellence
2019-04-18 219
Your Customer Journey Map is Probably Not Enough
2019-04-11 255
No Collusion, No Obstruction, No Hoax – Just Vital Info on How to Write a Compelling Story Hook
2019-03-28 272
Sharing your brand stories differently
2019-03-21 287
Do not Forget to Sprinkle Emotion on Top of Branded Storytelling
2019-03-14 248
Say Yes to a Dress | Developing Characters in Branded Storytelling
2019-03-07 271
It Takes a Brand to Deliver a Branded Customer Experience – What are they saying about you?
2019-02-28 248
Customer Experience Wisdom from a 96-year-old Business Legend
2019-02-21 256
5 Million Reasons to Deliver Effective Visual Storytelling Across the Branded Customer Experience
2019-02-07 273
Old Things That Endure: Testing and Learning for Customer Experience Excellence
2019-01-31 237
How to drive your brand voice through your customer experience
2019-01-24 253
A Blast from the Past: The 3 Ps of Customer Experience Excellence
2019-01-17 236
How Did You Do That? | Making Magic for Customers in 2019
2019-01-10 255
Quickly Before the Year Ends – Deliver Convenience
2018-12-20 260
When Customers Aren’t Jolly
2018-12-13 248
7.8 Billion on Cyber Monday of Cyber Week – Is Brick and Mortar Retail Dead?
2018-11-28 223
Two Magic Words - Human Experience Requires Gratitude
2018-11-20 221
Catching People Doing What’s Right Along the Customer Experience Journey
2018-11-15 203
Delivering your Brand in Moments and Memories - The Laws of Brand Storytelling
2018-11-08 229
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