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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Business

VUCA, Coronavirus, and Tools for Human Experience Leadership

VUCA, Coronavirus, and Tools for Human Experience Leadership

2020-03-12
Download

For years now, I have been equating leadership with managing in a VUCA world.

While the acronym VUCA has origins in Warren Bennis and Burt Nanus’ 1985 book titled Leaders – The Strategies for Taking Charge, the first use of the acronym occurred a couple of years later in Army War College documents. As you likely know, VUCA refers to navigating a world replete with:

Volatility

Uncertainty

Complexity, and

Ambiguity

In continuation of my series on leading transformational human experiences in uncertain times, I’ve been struck by how well VUCA describes the challenges that leaders face in the context of the coronavirus.

view more

More Episodes

Technology – Panacea or Tool?
2018-01-12 184
Supercharge Your Business by Letting Go
2018-01-05 209
Retail Armageddon, Chupacabra, and Other Myths
2017-12-29 182
Experiential Lessons for the Christmas Season: Going Beyond the Presents
2017-12-21 190
Is Customer Service Getting Better or Worse? The Unexpected Gift of Social Media
2017-12-15 252
Complexly Simple – Success Can Breed Mediocracy
2017-12-07 191
Please Ask My Opinion BUT NOT TOO MUCH
2017-11-30 193
Want a Free Franchise? A Hypothetical with Real-World Implications
2017-11-22 182
What’s Your Signature?
2017-11-16 190
Gratitude is a Customer Experience Differentiator
2017-11-10 188
Small is the New Big: Customer Experience Excellence One Opportunity at a Time
2017-11-03 225
“Where Has All The Loyalty Gone? – Long Time Passing”
2017-10-26 187
Lead People Not Technology: Interacting to Succeed
2017-10-19 206
Empathy and Connection: The Not So Secret Weapons for Customer Experience and Life Success
2017-10-12 198
The Risk of Excellence: Avoiding Customer Experience Mediocrity
2017-10-05 209
Not Just Fast: Understanding a Responsive Experience
2017-09-28 192
Keeping Your Audience’s Attent…Look There’s a Squirrel
2017-09-21 192
When It Matters Most: Customer Experience With the Fury of a Hurricane
2017-09-15 191
Shedding Your Implicit Bias: It’s Time for Design Thinking
2017-09-07 199
Leading with the GOOD: A must have for customer experience success
2017-08-31 193
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