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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Business

VUCA, Coronavirus, and Tools for Human Experience Leadership

VUCA, Coronavirus, and Tools for Human Experience Leadership

2020-03-12
Download

For years now, I have been equating leadership with managing in a VUCA world.

While the acronym VUCA has origins in Warren Bennis and Burt Nanus’ 1985 book titled Leaders – The Strategies for Taking Charge, the first use of the acronym occurred a couple of years later in Army War College documents. As you likely know, VUCA refers to navigating a world replete with:

Volatility

Uncertainty

Complexity, and

Ambiguity

In continuation of my series on leading transformational human experiences in uncertain times, I’ve been struck by how well VUCA describes the challenges that leaders face in the context of the coronavirus.

view more

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