The world of business is changing so fast. Sometimes it feels overwhelming and hard to keep up with. To be honest, though, all we have to do is listen.
Customers and consumers today have more of a voice than ever before. They let us know exactly what they want, we just have to listen. Too many times we, as entrepreneurs and business owners, try to push what we think people want. Today we don’t need to look at demographics and try to lump people into groups. We can create a unique customer experience for everyone. We can get direct feedback, and find ways to improve based on exactly what the customer wants.
On today's episode of Creative Warriors, we are joined by best selling author Nicholas Webb to discuss his new book What Customers Crave - which is used by top brands to design their customer experience (CX) and innovation strategies. Nicholas is one of the world’s top innovation strategists and futurists. As the CEO at Lassen Scientific, Inc. Nicholas works with Fortune 500 companies throughout the world to help them lead their industries in innovation, strategy and CX design.
Download this episode today to learn more about the customer experience and what you can do to improve it in your business.
SUCCESS STORY WARRIOR
“It costs nothing to be great and deliver the human experience.” -Nicholas Webb
My book, LINGO: Discover Your Ideal Customer's Secret Language and Make Your Business Irresistible is now available for pre-order. Order your SIGNED copy today!
Highlights - Think about the legacy you want to leave behind in your life. Consumers are demanding that we reinvent the customer experience. The human experience is the difference between a customer who wants to buy from you or not. If you want to take care of your customers you have to take care of your employees. Listen to what consumers want as opposed to pushing what you think they want. Customer experiences need to be individualized. The only thing that matters is what customers love and hate. Trajectory of experience begins in the first moments. Last touch moments are one of the most important. Know the baseline of customer expectations. Guest Contact - Nicholas’s Website Nicholas's Twitter Nicholas’s Book What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint Free chapter of Nick’s Book! The Magic of Getting What You Want by Dr. David Schwartz Resources - 12 Must-Have Mindsets for Uncommon Entrepreneurs! A FREE tool for Creative Warriors to help you get clear on the ways you need to think differently to get the results you want. We've been handed a whole bunch of malarky about who we are and how business works that simply doesn't work for us. It's time to set it straight! This tool will give you the insights you need to think your way to success as a Creative Warrior and keep you on track. Check out the Creative Warriors RESOURCE page! A collection of the best companies, hand-selected, to help you succeed! You'll find vendors, services, products, and programs to help you Create, Serve, and Be Prosperous! All these companies have been used and approved by Jeffrey and most are used every day in his business. Music by Jawn
780: Coaching Break – The Four Cycles of Business
779: Dr. Marshall Goldsmith – Living an Earned Life
778: Coaching Break – The Get Customers Formula
777: Shira Miller – Getting Unstuck!
776: Coaching Break – The Positive Side of Being Overwhelmed
775: Dr. Christian Busch – Create Your Own Good Luck
774: Coaching Break – The Realities of Living The Self-Employed Life
773: Kent Vanho - Solving Business Challenges Using Data
772: Coaching Break - An Easier Way to Get Noticed
771: Christopher Littlefield - How To Receive And Give Compliments
770: Coaching Break - What Have You Stopped Doing That You Might Want To Do Again
769: Clare Kumar - Entrepreneurship and The Highly Sensitive Person
768: Coaching Break - Having a Sense of Healthy Urgency
767: Natasha Miller - Being Relentless and Achieving the Entrepreneur Dream
766: Coaching Break - The Great Resignation for Self-Employed
765: Reese Spykerman - Having a Saner Schedule
764: Robyne Hanley-Dafoe - Redefining Resiliency
763: Jenny Blake - Lose the Busywork and Create Free Time
762: Coaching Break - The Single Most Important Concept For You To Understand
761: Jason Marc Campbell - Shifting Perspectives and Selling with Love
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
Organic Marketing Simplified: Master podcast marketing, fuel podcast growth, and make money podcasting!
THE GO BIZ GUY
The Sigma Femme Podcast
The Prof G Pod with Scott Galloway
Habits and Hustle