In today's Windshield Time, Chris and James are joined by special guest Joe Person, the newest member of the Service Excellence team! Joe isn't actually new though, as he has spent many years with the company in the past and is welcomed back with open arms. Check out this episode to hear the guys catch up and get your first glimpse of our new Inside Salesperson!
Using Scripts as a Guide
Curing Maintenance-Itis
Are You Having a Conversation or Conducting an Interrogation?
RES of Press Play
Painting A Clear Picture
Repair vs. Replacement in Home Services
It's an Island. If You Didn't Bring It, You Won't Find It!
The Psychology of the Service Call
Introducing Noel Tarter
Handling Holiday Objections
Cheaper Online
Breaking Down Objections
The Basics of Handling Objections
PRESS PLAY in 3 Acts
Translation... Again
An Ethical Dilemma
What Do You Know and When Do You Know It?
The 5 Fundamental Principles of a Great Solution
FORM with Dr. Kerry Webb
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