In today's episode of Windshield Time, Chris and James talk about the difference replace versus repair dilemma that techniciancs may run into out in the field, and how to deal with these situations. They discuss topics like educating the client on your recommendation, adapting your approach to the client's profile, and more. Check out this episode today and up your service game tomorrow!
Want to talk more on this subject with Chris or James? Feel free to use their contacts below!
Chris Elmore: 254-733-7109 or elmore@servextra.com
James Walker: 254-230-5266 or james@servextra.com
Go out and Ignite the Power Within!
Using Scripts as a Guide
Curing Maintenance-Itis
Are You Having a Conversation or Conducting an Interrogation?
RES of Press Play
Painting A Clear Picture
It's an Island. If You Didn't Bring It, You Won't Find It!
The Psychology of the Service Call
Introducing Noel Tarter
Meet Joe Person
Handling Holiday Objections
Cheaper Online
Breaking Down Objections
The Basics of Handling Objections
PRESS PLAY in 3 Acts
Translation... Again
An Ethical Dilemma
What Do You Know and When Do You Know It?
The 5 Fundamental Principles of a Great Solution
FORM with Dr. Kerry Webb
Create your
podcast in
minutes
It is Free
EconTalk
Real English Conversations Podcast - Learn to Speak & Understand Real English with Confidence!
» Divine Intervention Podcasts
Psychiatry Boot Camp
Cram The Pance