In today's episode of Windshield Time, Chris Elmore and Harold James Walker Jr. discuss the concept of 'maintenance itis' that technicians often experience during the slower seasons. They explore the symptoms and challenges of maintenance itis and how it affects the HVAC, plumbing, and electrical trades while also sharing personal stories and anecdotes related to chronic conditions and the importance of regular maintenance visits. The conversation highlights the need for technicians to approach maintenance visits with a proactive mindset and provide value to customers! If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!
Sign up for an upcoming class here!
The coaches at Service Excellence have worked closely with more than 1,000 service companies and learned from them how to avoid every mistake that can be made. So, if you'd like to talk deeper on this subject and others, use Chris or James' contacts below!
Chris Elmore: 254-733-7109 or elmore@servextra.com
James Walker: 254-230-5266 or james@servextra.com
Go out and Ignite the Power Within!
Using Scripts as a Guide
Are You Having a Conversation or Conducting an Interrogation?
RES of Press Play
Painting A Clear Picture
Repair vs. Replacement in Home Services
It's an Island. If You Didn't Bring It, You Won't Find It!
The Psychology of the Service Call
Introducing Noel Tarter
Meet Joe Person
Handling Holiday Objections
Cheaper Online
Breaking Down Objections
The Basics of Handling Objections
PRESS PLAY in 3 Acts
Translation... Again
An Ethical Dilemma
What Do You Know and When Do You Know It?
The 5 Fundamental Principles of a Great Solution
FORM with Dr. Kerry Webb
Create your
podcast in
minutes
It is Free
EconTalk
Real English Conversations Podcast - Learn to Speak & Understand Real English with Confidence!
» Divine Intervention Podcasts
Psychiatry Boot Camp
Cram The Pance