In today's episode of Windshield Time, Chris and James discuss the psychology of the service call. The conversation ranges from talking about the difference between a fun buy and a forced buy, to understanding the customer's emotional state and providing a positive experience in both scenarios. Tune in to hear more!
Go out and Ignite the Power Within!
Using Scripts as a Guide
Curing Maintenance-Itis
Are You Having a Conversation or Conducting an Interrogation?
RES of Press Play
Painting A Clear Picture
Repair vs. Replacement in Home Services
It's an Island. If You Didn't Bring It, You Won't Find It!
Introducing Noel Tarter
Meet Joe Person
Handling Holiday Objections
Cheaper Online
Breaking Down Objections
The Basics of Handling Objections
PRESS PLAY in 3 Acts
Translation... Again
An Ethical Dilemma
What Do You Know and When Do You Know It?
The 5 Fundamental Principles of a Great Solution
FORM with Dr. Kerry Webb
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