Consumer Focus with Martin Newman
Business
Martin is joined again by the consumer panelists Dave and Marie-Claire. In episode 4, Martin and his guests discuss their experiences with a variety of brands and retailers when it comes to online customer service. The rise of online shopping has brought with it the need for businesses to be super customer centric online when things go wrong and the panel share their insights. Dave and Marie-Claire also update listeners on cost of living decisions they are making regarding energy and also with an eye on the Christmas holidays and presents in less than three months.
10 New ROI’s: Guarantee sustainable commercial success
The Rise of Marketplaces: How They're Changing the Way Consumers Shop
Employee First: The importance of the people in any business
Prioritising Values Over Value - How purpose is driving consumer decisions
Loyalty: What Turns Customers Into Fans?
The Conscious Consumer: How Have Buying Habits Changed
How Brands and Consumers are Experiencing Last Mile Delivery - Panel Discussion
The Future of the High Street - Panel Discussion
Changes in consumer behaviour and stories of customer experience - Panel Discussion
How will the metaverse change customer experience and building interactive retail experiences in the real world with Rizwan Rajpoot
How to evolve your retail operating model with Oliver Banks
Putting the customer first by empowering your people with Sir John Timpson
The 6 Key Drivers for a Customer Centric Roadmap with Martin Newman
Accessibility matters with Martyn Sibley, CEO of Purple Goat & Disability Horizons
The importance of frontline workers with Carol Leaman, CEO of Axonify
Being partner obsessed and data fanatics with David Wright, CEO of Pattern
How technology is integral to the consumer journey with Andy Miles, retail e-commerce expert
Creating diversity and opportunity at board level with Susanne Given, Plural Non-Exec Director
Building a culture of customer centricity with Nick Molnar, CEO of Afterpay
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
Aligned Money Show
Gorse Culture PODcast : The H.R. Detective Agency!
HCI Leadership Revolution
The Ramsey Show
Planet Money