Consumer Focus with Martin Newman
Business
Martin is joined by Susanne Given, Plural Non-Executive Director to talk about how diversity, opportunity and inclusion at the board level lead to customer centricity and stronger retail businesses. Susanne also discusses how Gen Z are impacting board decision making, the concept of alternative boards and some views on the future of the retail experience for consumers. Susanne has had a distinguished career including tours of duty at Harrods, T K Maxx, John Lewis and Eurostar to name but a few. Today she shares her knowledge and experience as Non Executive Chairman at MADE.com and Non-Executive Director at Morrisons, Hush amongst others.
10 New ROI’s: Guarantee sustainable commercial success
The Rise of Marketplaces: How They're Changing the Way Consumers Shop
Employee First: The importance of the people in any business
Prioritising Values Over Value - How purpose is driving consumer decisions
Loyalty: What Turns Customers Into Fans?
The Conscious Consumer: How Have Buying Habits Changed
Online customer service: The good, the bad and the ugly
How Brands and Consumers are Experiencing Last Mile Delivery - Panel Discussion
The Future of the High Street - Panel Discussion
Changes in consumer behaviour and stories of customer experience - Panel Discussion
How will the metaverse change customer experience and building interactive retail experiences in the real world with Rizwan Rajpoot
How to evolve your retail operating model with Oliver Banks
Putting the customer first by empowering your people with Sir John Timpson
The 6 Key Drivers for a Customer Centric Roadmap with Martin Newman
Accessibility matters with Martyn Sibley, CEO of Purple Goat & Disability Horizons
The importance of frontline workers with Carol Leaman, CEO of Axonify
Being partner obsessed and data fanatics with David Wright, CEO of Pattern
How technology is integral to the consumer journey with Andy Miles, retail e-commerce expert
Building a culture of customer centricity with Nick Molnar, CEO of Afterpay
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