Consumer Focus with Martin Newman
Business
Martin is joined by his regular panelists Leila and Dave as well as special guest, CEO of LK Bennett, Darren Topp. They discuss how everyone is currently feeling about the current cost of living situation and then they dive into the topic of building a workplace culture that enables employees to be empowered to deliver a customer-centric service in the world of retail. Darren shares how he creates an environment of openness and sharing in LK Bennett to surface the challenges that can drive their business forward through employee and customer experience.
10 New ROI’s: Guarantee sustainable commercial success
The Rise of Marketplaces: How They're Changing the Way Consumers Shop
Prioritising Values Over Value - How purpose is driving consumer decisions
Loyalty: What Turns Customers Into Fans?
The Conscious Consumer: How Have Buying Habits Changed
Online customer service: The good, the bad and the ugly
How Brands and Consumers are Experiencing Last Mile Delivery - Panel Discussion
The Future of the High Street - Panel Discussion
Changes in consumer behaviour and stories of customer experience - Panel Discussion
How will the metaverse change customer experience and building interactive retail experiences in the real world with Rizwan Rajpoot
How to evolve your retail operating model with Oliver Banks
Putting the customer first by empowering your people with Sir John Timpson
The 6 Key Drivers for a Customer Centric Roadmap with Martin Newman
Accessibility matters with Martyn Sibley, CEO of Purple Goat & Disability Horizons
The importance of frontline workers with Carol Leaman, CEO of Axonify
Being partner obsessed and data fanatics with David Wright, CEO of Pattern
How technology is integral to the consumer journey with Andy Miles, retail e-commerce expert
Creating diversity and opportunity at board level with Susanne Given, Plural Non-Exec Director
Building a culture of customer centricity with Nick Molnar, CEO of Afterpay
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