Every photographer has had the experience of dealing with an unhappy client (and if you haven't yet, you will at some point!). There's no two ways about it: that situation sucks, and will probably have you second-guessing yourself and your business.
Today I am talking with Rachel Utain-Evans about how to handle difficult conversations with unhappy clients while protecting your business and maintaining excellent customer service... all at the same time. Rachel shares invaluable insights from over a decade of experience on how to navigate these conversations from a place of transparency and confidence.
I want you to save this episode so you can come back to it the next time a client comes to you with a complaint; Rachel will give you the resources and confidence to handle whatever comes your way confidently and professionally!
Resources:
262 - Website Design Secrets with Kelsey Christine
261 - Getting Started with a Virtual Assistant with Rick Liston
260 - Intersecting Skills with Amanda Dudzik
258 - How I'm using Pic-Time's new AI feature in my Family Photography Business
257 - Tech Your Business Needs Right Now with Dayna Schaaf
256 - Increasing Print Sales with Wall Gallery Mockups with Sharisse Rowan
255 - Successfully Transitioning out of the Slow Season with Sabrina Gebhardt
254 - What Stays the Same
253 - Accommodating Neurodivergence with Stacey Feasel
252 - Welcome to the Simple Sales System
251 - The Power of Affiliate Marketing with Dayna Schaaf
250 - Pivoting Like a Pro: Starting Over with Alison Bell
249 - The No-Mistake Mindset
248 - Designing the Life (and Business) You Want with Kristin Sweeting with Kristin Sweeting
247 - Adding Flash to Your In-Home Portrait Toolkit with Kim Hildebrand
246 - The Ten-Minute Commitment
245 - Your Five People
244 - Budgeting & Forecasting for Increased Profitability with Danielle Hendon
243 - Expense or Investment?
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