A picture is worth a thousand clicks.
What effect do customer images have on a dealership’s Yelp profile? How about Google profiles? We talk about how to review your own profile and what you can do to ramp up more customer-generated photos. Hint: employees are your secret weapon.
We touch a little bit on why humor is so important in social media when you want to stand out from the crowd. Check out this TED talk on Why Great Leaders Take Humor Seriously
Kathi is still offering her FREE Guide to Social Media for Car Salespeople here 👉 https://bit.ly/socialsellingvip
On the music front: we talk about certain bands that have experienced a break up and how their members have gone on to different projects - some worked out well, some not so much.
How To Welcome Female Customers Into the Service Department
Buried in Your Trade, And You’re To Blame 🎵
Genuine Care and Kindness Leaves a Lasting Impression
Spring Forward: Refreshing Vendor Relationships, Sprucing Up Operations and Financials
Social Media Login Security + Website Traffic Study
Running on Empty
An Introvert Walks Into a NADA Convention
AI Oh My: Practical Uses for AI in Car Dealerships
Everything Still Comes Down to Customer Experience
Ten+ Years Later: Value of Building Online Profiles
Twitter is Dying, What’s Next?
Have We Lost All Focus on Customer Delight in Automotive?
Listen to Your Customers Before They Listen to Your Competition
Stuck in Neutral: How Resisting Change Shackles You
Pitfalls to Avoid with Social Media Vendors
When Shady Comes to Shop: Dealing with Tricky Customers
Creative Content Ideas for Dealership Service Depts
ABC: Always Be Connecting
Empathetic Ears: The Power of Listening to Your Customers
Imposter Syndrome: The Struggle is Real
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The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
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