Inside Health Care: A Podcast by NCQA
Health & Fitness
On this episode of Inside Health Care, we feature two interviews celebrating winners of two different NCQA awards: a NCQA 2022 Health Innovation Award and a 2022-2023 PCMH CCE Quality Award Winner. Later in the show in our Fast Facts segment, we discuss gender equity-related health care terminology.
In our first interview, we talk with Dr. Ava Jones, PhD and RN, the Director for Health Equity and Accreditation at United Health Care Community and State’s Florida Plan. Dr. Jones' workplace won an NCQA 2022 Health Innovation Award for the “UnitedHealthcare Community Plan of Florida Housing Navigation Program.” A healthcare navigator assists plan members with advice or suggestions on how to pursue a medical issue affecting them or their family. Dr. Jones explains the nature and importance of a housing navigator.
NCQA PCMH Recognition is like a seal of approval for quality assurance. A health care practice that earns that seal can be trusted for their dedication to delivering quality care—which means they’re dedicated to their patients. And having a Certified Content Expert, or CCE, almost guarantees a practice will continue its dedication to excellence for years to come.
NCQA’s 2022–2023 PCMH Certified Content Expert Quality Award Winner Deneane Anderson works for the Capital Area Health Network, also known as CAHN, in Richmond, VA. She’s been in the medical field for the past 15 years and has been a patient advocate for the past 14 years at CAHN and operates as the Transformation Manager of the PCMH Team at CAHN. Click the link for more information about becoming a PCMH CCE.
Our Fast Facts segment in this episode celebrates Pride month with background on federal protections for those people identifying as LGBTQ+, info on gender-affirming care and gaining health insurance. We then focus on NCQA’s efforts to update HEDIS measures to include language for Sexual Orientation and Gender Identity.
Inside Health Care #125: The Digital Drive from Sick Care to Value-Based Care
Inside Health Care #124: Targeting Health Equity Gaps with Digital Tools
Inside Health Care #123: Health Equity & Making the Commitment to Change
Inside Health Care #122: Teaching Medical Residents to Follow a Value-Based Model of Care
Inside Health Care #121: Peggy O'Kane and Driving Digital Transformation in 2024
Inside Health Care #120: Bringing PCMH Back Home and Digging into Supplemental Data
Inside Health Care #119: Bringing Alcohol Screening to the PCPs & Coordinated Care through CBOs
Inside Health Care #118: Collaboration Is the Key to Interoperability and Equity for All
Inside Health Care #117: Live from NCQA's Second Health Innovation Summit
Inside Health Care #116: Fighting Structural Racism and Promoting Virtual Care
Inside Health Care #115: Telehealth, Adult Immunization, and the Pandemic in Retrospect
Inside Health Care #114: Dr. James Tcheng and the FHIR Side of Hypertension
Inside Health Care #113: Fee-Based vs. Value-Based Care and Careful Credentialing
Inside Health Care #112: Patient Focus, Equity Lensing, and Next Steps for Long-Term Services and Supports
Inside Health Care #111: Cozeva, Data Aggregator Validation, and Data Credibility
Inside Health Care #110: Dr. Xiaoyan Huang, Danielle Christensen and the Value of Patient-Centered Specialty Practice Recognition
Inside Health Care #109: The End of the Emergency and the Rise of Medicaid Redetermination
Inside Health Care #108: Dr. Alex Keuroghlian and the State of Health Equity for LGBTQIA+ Patients
Inside Health Care #106: Dr. Ben Kligler with Integrative Medicine through a Quality Lens
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