A culture of trust, empowerment and respect towards employees leads to a successful and sustainable business model, higher levels of customer satisfaction, and a happy workplace. That ethos has been key to Handelsbanken’s operation for over 40 years, and has led them to top ratings in UK customer satisfaction for 15 years.
It also makes financial sense. The banking group has been the most profitable within its peer group for nearly 50 years.
Bernard Charles is Chief HR Officer at the UK division of Handelsbanken, a decentralised banking environment that prioritises individual and corporate banking customer relationships. The group’s unique approach to banking includes a lack of individual sales targets and a bonus structure that is equally distributed among all employees, regardless of their position in the company.
Bernard’s tips for a happy workplaceJoyful Work: More Than Just a Happy Workplace with Maja Djikic
The CoppaFeel Approach to Breast Cancer Awareness, with Natalie Heskall
Creating workspaces where neurodivergent people can thrive, with Ludmila Praslova
Building and nurturing a team of A players – with Dominic Monkhouse
Is employee happiness really a viable metric for success? with Pieter Jelle de Brue
Andrew Barnes, creator of the 4 Day Week movement
Building workplaces for long-term success, with Howard Yu
Creating freedom-centred democratic workplaces, with Traci Fenton
Celebrating Intelligent Failures and Taking Responsibility, with Psychological Safety author Amy Edmondson
Exploring Maverick's Influence on Modern Workplaces, with Zahid Malik
How to Create and Maintain a Strong Culture in a Growing Team, with Michelle Hill
How to make your workplace more inclusive, with Femi Otitoju
Treat your team like adults, with Lisa Gill
Empowering teams: a case study in co-management, with Matt Perez
Profitable Happiness, with Dr Pelè
Beyond Budgeting, with Bjarte Bogsnes
Be kind, break rules – with Sarah Pugh
How self-management increases client and employee satisfaction, with Luke Kyte
Bringing meaning to action, with Jason Mitchell
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
HCI Leadership Revolution
Human Capital Leadership
The Power of Music Thinking
BusinessWISE
Business Wars