During this episode my guest today is Emma Wall, Practice Manager at a large General Practice in Derby. We take a deep dive into the challenges faced in leadership during remote and hybrid work environments, particularly focusing on emotions at work.
Primary care is a hugely challenging setting from an emotion perspective. Patients are unwell and/or emotionally charged already, so their ability to regulate their emotions is inhibited. Those providing primary care are often over stretched. Those that are there to help the patients and those providing the care are then contending with regulating their own emotions as well as the emotions of all those around them.
Our conversation touches on various aspects such as resilience, adaptability, communication strategies and understanding yourself better through tools like Myers-Briggs tests and Clifton's strengths finder. We discuss the importance of clear communication, setting expectations, engaging individuals before tasks, and being mindful of team dynamics.
Emotional labour and emotion work are subjects we have covered in episodes 2, 25, 26 and 27 as well as the special edition of episode 37. If you are after more on emotional labour listen to those podcasts next, links below.
Links
Emma Wall LinkedIn - https://www.linkedin.com/in/emmawallwriter/
Book - Emotions Revealed by Paul Ekman - Emotions Revealed By Paul Ekman | Used | 9780805083392 | World of Books (wob.com)
Myers-Briggs personality test - Myers-Briggs Type Indicator® (MBTI®) | Official Myers Briggs Personality Test (themyersbriggs.com)
16 Personalities website - Free Personality Test | 16Personalities
Big Five personality test - Free Big Five Personality Test - Accurate scores of your personality traits (truity.com)
How to start a Movement TED Talk by Derek Sivers - Derek Sivers: How to start a movement | TED Talk
Simon Sinek TED Talk - Simon Sinek: How great leaders inspire action | TED Talk
The Clifton Strengths personality assessment on Gallup - Clifton Strengths Online Talent Assessment | EN - Gallup
Emotional Wellbeing in the Workplace report
Sign up or log in to the Emotion at Work Community here for free: https://community.emotionatwork.co.uk/signup
Go to “Research & Analysis”
Download the report, “Emotional Wellbeing in the Workplace”.
Previous episodes on emotional labour
Episode 2 - https://emotionatwork.co.uk/episode-2-emotional-inauthenticity-burnout-and-coping-mechanisms/
Episode 25 - https://emotionatwork.co.uk/episode-25-emotion-at-work-in-emotional-intelligence/
Episode 26 - https://emotionatwork.co.uk/episode-26-emotion-at-work-in-emotional-exploitation/
Episode 27 - https://emotionatwork.co.uk/episode-27-emotion-at-work-in-emotion-regulation/
Episode 37 - https://emotionatwork.co.uk/episode-37-special-edition-a-focus-on-emotion/
Episode 71 - Emotion at Work in Reactions to the Physical Work Environment
Episode 69 - Emotion at Work in Authenticity and Breaking the Fourth Wall
Episode 68 | Part 3 - Emotion at Work In The Masked Employee
Episode 68 | Part 2 - Emotion at Work In The Masked Employee
Episode 68 | Part 1 - Emotion at Work In the Masked Employee
Episode 67 - Emotion at Work back to basics
Episode 66 - Emotion at Work in Hot Takes Communities with Mind Tools FB
Episode 65 - Emotion at Work in Psychological Advantages of Working Remotely
Episode 64 - Emotion at Work in Unpacking Rules and Expectations of Emotion Expression
Episode 63 - Emotion at Work in Managers Feel the Pinch
Episode 62 - Emotion at Work in AI in the Future of Coaching
Episode 61 - Emotion at Work in Stories - The Gift of Being Highly Sensitive (HSP)
Episode 60 - Emotion at Work in life (and work being part of it)
Episode 59 - Emotion at Work in Boundaries and Burnout
Episode 58 - Emotion at Work in Self Presentation
Episode 57 - Emotion at Work in Flexible Working
Episode 56 - This is how I am feeling - Emotional Wellbeing in the workplace research
Episode 55 - Emotion at Work in Remote Leadership
Episode 54 - Emotion at Work Analysis - Negotiating Meaning in Context
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